Terms & Conditions

Unless otherwise stated in writing, online, phone, text, and on-site estimates are typically based on a standard residential property size of up to one-half acre and on conditions reasonably visible or disclosed at the time of quoting.

Final pricing may be adjusted if the actual property, service area, or treatment conditions differ from the original quote, including but not limited to larger lot size, unusually dense vegetation, extensive wooded edges, heavy mosquito or tick pressure, standing water, difficult access, excessive leaf litter, fencing limitations, detached structures, pool areas, wetland edges, shoreline conditions, drainage issues, or additional requested treatment zones.

Estimates are generally valid for 7 days unless a different validity period is stated in writing. Promotional pricing, introductory offers, bundled discounts, local route discounts, prepaid discounts, and seasonal specials may be modified, paused, or withdrawn at any time and may not be combined unless expressly stated by Bite Back Staten Island.

All promotional offers are subject to verification and are generally intended for new services or new customers only, unless Bite Back Staten Island expressly states otherwise in writing.

Bite Back Staten Island may offer prepaid seasonal plans, pay-as-you-go plans, one-time services, or other custom billing arrangements. Payment terms are determined by the plan selected by the customer and any approved written estimate.

Card on File Requirement

For recurring or pay-as-you-go services, a valid credit or debit card may be required to remain on file. By providing a card on file, the customer authorizes Bite Back Staten Island to charge approved service amounts, applicable taxes, and any disclosed processing fees or approved balance adjustments in accordance with these terms.

Automatic Charging for Service

For active pay-as-you-go accounts, payment may be processed on or after the date service is completed. If a payment method is declined, expired, blocked, or otherwise unavailable, service may be delayed, skipped, or suspended until the account is brought current.

Checks & Alternative Payment Methods

If Bite Back Staten Island approves payment by check, payment must be available as instructed before or at the time of service. Returned checks, stop payments unrelated to a documented billing error, or failed bank payments may result in additional fees to the extent permitted by law.

Past-Due Balances

Accounts with unpaid balances may lose eligibility for future services, complimentary respray consideration, promotional pricing, or renewal discounts until the balance is paid in full. Bite Back Staten Island reserves the right to use reasonable collection efforts, including third-party collections, to the extent permitted by applicable law.

Refunds

Because treatments involve labor, routing, scheduling, material allocation, and property-specific service performance, completed services are generally non-refundable. Any refund, account credit, or billing adjustment is issued solely at Bite Back Staten Island’s discretion. Approved reversals on card transactions may be reduced by non-refundable third-party processing costs where permitted.

Seasonal mosquito and tick services are generally performed during the active Staten Island season and are commonly routed approximately every 21 days, although actual spacing may vary based on weather, holidays, routing efficiency, technician availability, property needs, public safety conditions, traffic delays, and pest pressure.

Bite Back Staten Island does not guarantee a specific date or time unless expressly confirmed in writing. Service windows may be moved, condensed, or delayed due to rain, wind, temperature, severe weather, equipment issues, staffing, road conditions, public safety concerns, or other operational needs.

Customers are responsible for ensuring safe and reasonable property access on the date of service. Bite Back Staten Island may skip inaccessible, blocked, locked, unsafe, overgrown, or hazardous areas without refund.

Initial services, especially during peak season, may require additional lead time depending on route density, weather, and current Staten Island route availability.

Bite Back Staten Island uses targeted, all-natural minimum-risk treatment methods designed to help reduce mosquito and tick activity in treated zones. However, no pest-control service can guarantee zero mosquitoes, zero ticks, zero bites, or complete elimination. Results vary based on property layout, vegetation, weather, neighboring conditions, wildlife movement, standing water, irrigation, untreated adjoining areas, customer maintenance, and the customer’s outdoor activity patterns.

Mosquito reduction often improves over successive services. In many cases, it may take multiple properly timed treatments to meaningfully disrupt breeding activity and reduce pressure around the property.

Respray Consideration

Complimentary callback inspections or resprays, when available under the customer’s active seasonal program, are evaluated based on service history, timing, payment status, property access, and yard conditions. Customers who begin service during the season may need two to three properly timed treatments before normal control is established. Callback support may be limited or declined when effectiveness is affected by new standing water, neglected pools, clogged gutters or drains, severe overgrowth, ivy or dense groundcover, neighboring infestation sources, skipped or delayed visits, locked gates, blocked access, or failure to address reasonable property-condition recommendations.

One-Time & Limited Services

One-time services, event sprays, trial services, limited plans, or discounted entry-level plans may have different respray eligibility or no respray eligibility at all unless specifically stated in writing.

To support treatment effectiveness and safe access, customers agree to the following where applicable:

• Keep lawns, perimeter edges, and vegetation reasonably maintained.
• Reduce or eliminate standing water wherever possible, including pool covers, toys, buckets, planters, gutters, drains, tarps, and low spots.
• Secure pets and keep people out of active treatment areas during service.
• Unlock gates and provide access to treatment zones on the day of service.
• Notify Bite Back Staten Island in advance of bees, ponds, vegetable gardens, aggressive animals, newly installed fencing, or other access issues.
• Follow any reasonable pre-treatment or post-treatment instructions provided by Bite Back Staten Island.

Bite Back Staten Island is not responsible for reduced effectiveness caused by overgrowth, untreated harborage areas, active construction, inaccessible yard sections, neighboring breeding sources, wetlands, marshes, wooded preserves, unmanaged water, or property conditions outside Bite Back Staten Island’s control.

Unless otherwise stated in writing, recurring seasonal service plans may automatically continue or renew into the next active season to avoid interruption in protection. Renewal timing, service count, and pricing may change from season to season.

Customers may cancel future service by providing notice before the next scheduled visit. To avoid charges for an upcoming service, cancellation requests should be submitted by email to info@bitebacktickny.com before midnight on the day prior to the scheduled visit, unless a different deadline is required by the plan or estimate.

Once a service has been performed or a crew has already been dispatched for an approved visit, that visit may be billable even if the customer later requests cancellation.

If a customer cancels after receiving a discounted offer, prepaid pricing, bundle pricing, or a courtesy respray, Bite Back Staten Island reserves the right to recalculate the account based on standard rates for services already rendered.

Service performance and route timing may be affected by rain, wind, drought, flooding, storm conditions, extreme temperatures, wildfire smoke, public emergencies, road closures, governmental action, equipment issues, supply interruption, labor disruption, or other events outside Bite Back Staten Island’s reasonable control.

Bite Back Staten Island will make reasonable efforts to reschedule impacted services, but is not liable for delays, missed timing preferences, or reduced effectiveness caused by such events.

Bite Back Staten Island’s treatments are designed around all-natural, minimum-risk product strategies, but every property, person, and pet is different. Customers are responsible for advising Bite Back Staten Island in advance of any known sensitivities, medical concerns, vulnerable animals, edible gardens, fish ponds, beekeeping areas, specialty plantings, or other site-specific issues requiring technician awareness.

Bite Back Staten Island may decline, modify, postpone, or limit service where property conditions are unsafe or unsuitable, including but not limited to poison ivy, unstable terrain, aggressive animals, unsafe decks, debris, hoarding conditions, flooding, exposed wiring, inaccessible slopes, or other hazards.

Customers understand that natural and minimum-risk treatments still require sensible precautions and that no service is intended to diagnose, prevent, or treat any medical condition or guarantee prevention of insect-borne disease.

Bite Back Staten Island may place temporary service markers, treatment indicators, or notice signs where required, recommended, or operationally helpful. These are intended for notice, routing, and service communication purposes.

Bite Back Staten Island may maintain internal records related to service performance, including notes, timestamps, route logs, treatment records, technician observations, and non-sensitive property photos for operational, quality-control, dispute-resolution, training, or insurance purposes.

To the fullest extent permitted by law, Bite Back Staten Island shall not be liable for indirect, incidental, special, exemplary, or consequential damages, including loss of use, loss of enjoyment, lost events, lost profits, travel interruption, or alleged disease exposure arising from or related to service.

Bite Back Staten Island’s maximum liability for any claim relating to a specific service shall not exceed the amount actually paid by the customer for that specific service visit giving rise to the claim.

Customers agree to inspect their property and notify Bite Back Staten Island promptly of any service concern so that Bite Back Staten Island has a fair opportunity to review it.

Customers agree to contact Bite Back Staten Island first at info@bitebacktickny.com to attempt good-faith resolution of any billing or service concern before initiating a card dispute or chargeback.

Initiating a chargeback for a properly authorized and completed service without first contacting Bite Back Staten Island for review may result in suspension of future service and submission of documentation supporting the charge.

By requesting an estimate, approving service, paying an invoice, adding a card on file, replying affirmatively to schedule service, or allowing service to be performed, the customer acknowledges and agrees to these Terms & Conditions.

For cancellations, billing questions, service concerns, or account updates, contact Bite Back Tick & Mosquito Control of Staten Island at info@bitebacktickny.com or call 866-SWAT-BUG.

Customers are responsible for keeping their contact information current so Bite Back Staten Island can provide schedule updates, service notifications, billing notices, and account communications.